WARRANTY & REFUND

 Feel secure in your purchase!

Raldey Boards aims to produce the highest cost performance off road electric skateboard. We at Raldey Boards promise:

  • 180 day parts & labor warranty against manufacturer defects
  • 90 day battery warranty. (In normal ride, if there is a problem, you need to provide necessary test report)

 

NOTE:

1.EXPLANATION OF 180 DAYS WARRANTY AND GUARANTEE REPAIRS:
(1)GUARANTEE REPAIR REFERS TO THE LOSS OF CUSTOMER'S PRODUCTS DUE TO QUALITY PROBLEMS DURING THE 180 DAYS WARRANTY PERIOD, WE PROVIDE FREE REPLACEMENT PARTS SERVICE. IF THE CUSTOMER DOES NOT INSTALL AND REPLACE, THE CUSTOMER NEEDS TO MAIL THE PRODUCT TO OUR AFTER-SALES SERVICE POINT FOR REPAIR AND REPLACEMENT SERVICE.

(2)WARRANTY REFERS TO THAT DURING THE 180 DAYS WARRANTY PERIOD, THE CUSTOMER'S PARTS ARE DAMAGED DUE TO ABNORMAL USE,SUCH AS BREAK, CRASH, WATER IMMERSION, ETC. WE WILL PROVIDE THE CUSTOMER WITH A REPLACEMENT PRICE AT A COST PRICE. THE CUSTOMER WILL BEAR THE SHIPPING COST OF THE PARTS.


2. DURING THE WARRANTY PERIOD, ALL PARTS AND REPLACEMENT PARTS ARE SOLD AT COST PRICE. IF THE PARTS ARE DAMAGED DUE TO QUALITY PROBLEMS, WE WILL REPLACE AND REPAIR THEM FOR FREE.

3.DURING THE WARRANTY PERIOD, PARTS DAMAGED DUE TO ABNORMAL USE MUST BE PURCHASED AT THE CUSTOMER'S COST PRICE AND BEAR THE INCREASED FREIGHT.

 PLEASE CONTACT OUR CUSTOMER SERVICE IF YOU MEET ANY PROBLEM IN ORDER TO OBTAIN TROUBLESHOOTING INSTRUCTIONS OR AN RMA.#. CUSTOMER SERVICE CAN BE REACHED VIA SERVICE@RALDEY.COM 

Return Policy

  We accept returns within 7 days of receipt. The electric skateboard must be unused and in new condition with all accessories in the original packaging. You will be responsible for paying for your own shipping costs for returning your item to our closest facility advised by our service team.

  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your original method of payment.